Can't retrieve item

Hi Tektite,

Thanks for the detailed information and my apologies for the late response. If you're experiencing an issue with retrieving all your items in MYOB, especially when entering an abbreviated item ID and not seeing the complete list, it could be related to the search or filtering settings. Here are steps to help you address this issue and potentially retrieve the full list of items:

• When you enter an abbreviated item ID, might apply search parameters that limit the number of results displayed. Look for options or filters in the item search field that may affect the search results.
• Make sure that there are no filters or search criteria applied that would narrow down the search results. Clear any filters and perform a general search using the abbreviated item ID.
• Check the number of items displayed per page in your item list. There may be pagination or page size settings that limit the number of items shown on a single page. Look for options to increase the number of items displayed.
• Verify the sorting options for your item list. Sorting by item ID or name alphabetically can help you locate the item you're looking for more easily.
• If you're still not finding the specific item you need, try searching with additional keywords or characters from the item description or name. This can help narrow down the results.
• Ensure that you are using the latest version of MYOB software, as updates may include bug fixes and improvements to search functionality. Check for any available updates and install them if necessary.

By addressing these aspects, you should be able to retrieve the complete list of items when entering an abbreviated item ID. Adjusting search settings, removing filters, and ensuring your software is up to date are key steps in resolving this issue.

Please do let me know how you go on this.
Regards,
Earl