Can't retrieve item
Hi, Request ID: 56e94fc1-56c4-479e-8776-36e04bd7b07a. Request ID: 73cf4c60-5304-46fc-884d-466d1bb83495. When trying to retrieve some items for invoices, I was unable to. I have tried re...
Forum Discussion
Hi Earl
I ended up using Chat for help with this last week because I was getting desperate. It has helped somewhat. I am not getting the error message: We could not retrieve information details for this item. Please try again later.
But I have a problem with being able to retrieve all my items. Before the upgrade, I would enter an abbreviated item ID, such as D21T, into the item field, and all the items starting with that code would be available for me to choose from. Now I get a list of about 20 items, yet I know that there are over 100 items beginning with D21T.
At the moment, I have to go into Items to find the exact Item ID I want, write it down and then do the invoice. It is very time consuming.
I am using Google Chrome on an iMac. My OS is Ventura 13.3. I have tried refreshing my browser and emptying the cache.
Cheers
Tektite
Hi Tektite,
Thanks for the detailed information and my apologies for the late response. If you're experiencing an issue with retrieving all your items in MYOB, especially when entering an abbreviated item ID and not seeing the complete list, it could be related to the search or filtering settings. Here are steps to help you address this issue and potentially retrieve the full list of items:
- When you enter an abbreviated item ID, might apply search parameters that limit the number of results displayed. Look for options or filters in the item search field that may affect the search results.
- Make sure that there are no filters or search criteria applied that would narrow down the search results. Clear any filters and perform a general search using the abbreviated item ID.
- Check the number of items displayed per page in your item list. There may be pagination or page size settings that limit the number of items shown on a single page. Look for options to increase the number of items displayed.
- Verify the sorting options for your item list. Sorting by item ID or name alphabetically can help you locate the item you're looking for more easily.
- If you're still not finding the specific item you need, try searching with additional keywords or characters from the item description or name. This can help narrow down the results.
- Ensure that you are using the latest version of MYOB software, as updates may include bug fixes and improvements to search functionality. Check for any available updates and install them if necessary.
By addressing these aspects, you should be able to retrieve the complete list of items when entering an abbreviated item ID. Adjusting search settings, removing filters, and ensuring your software is up to date are key steps in resolving this issue.
Please do let me know how you go on this.
Regards,
Earl
Hi Earl,
I still cannot retrieve all the items when creating a purchase bill. All items are entered with the supplier's Item ID in the items list. So, I tried to use the supplier's Item ID to search for the item. This didn't work either which I would think would be a normal function as I am entering the item from the code listed on the supplier's bill.
This is frustrating because these are all mechanical parts and it is not clear on the supplier's bill item description what the part is.
I look forward to hearing from you.
Cheers,
Tektite
Hi Tektite,
Thanks for the additional information and my apologies for the late response.
In general, there are two common reasons why you might not find an item available for selection in a Bill's item selection list:
- The item has been marked as inactive.
- The item lacks the necessary Buying details information.
My suggestion would be to follow these steps: Navigate to Purchases >> Bills and select the item(s) in question. When you open the item, check the options in the bottom left corner. Is "Make active" listed there, or is it "Make inactive"? You should ensure that it's set to "Make inactive," indicating that the item is active. Additionally, confirm whether the item has the required Buying details information, such as a value in the "Allocated to" field under Buying details.
Please do let me know how you go on this.
Regards,
EarlHi Earl
1. The items I want to use for invoicing are not marked inactive. I checked my items list, which worked perfectly before the upgrade.
2. The items I purchase include all the required purchasing information.
I have grouped similar items when I have numbered my items. The majority of our items are auto parts. We use a system that identifies the vehicle the parts are associated with.
e.g. D21T = Nissan Terrano D21, D22N = Nissan Navara D22.
If a part is year-specific, the item ID will start with D21T95 (meaning 1995 D21 Terrano) followed by a number, e.g. 01, 02, 03, etc.
I have noticed that whenever I enter an abbreviated item ID in either a sales or bills invoice, only 20 items are shown.
e.g. Entering the item ID "D21T" gives me a list of the first 20 items, yet 112 items begin with this number.
Before the upgrade to Business Pro, I could enter the abbreviated item ID and then scroll through the entire list to find the appropriate item.
It was my son who pointed out the possibility of using the supplier's product code as a way of finding an item. He uses another brand of accounting software and can do this. But, as we discovered, this does not seem to work with MYOB. Anyway, this would be a limited solution as not everything we sell has a supplier's product code.
I don't track our stock, so I don't know if this is part of the problem, but then again, I didn't track inventory before the upgrade, and everything was working fine.
Regards
Tektite
