Forum Discussion

KGW1's avatar
KGW1
Member
7 days ago

Customer statement showing an amount owing, but customer doesn't owe anything.

We have five customers who have a small amount (or credit) outstanding showing on their statement every month, however there is $0 actually owing for each of them. The reports A/Receivables Report & ...
KGW1's avatar
KGW1
Member
2 hours ago

Thankyou Princess_R​ 

I have looked further, the desktop statements are appearing the same as the browser statements.

 I have also run the Receivables Reconciliations with Tax reports in desktop and browser as at today and the reports differ (Separate issue).

Could you please get someone to contact me to assist with getting support to assist with working through this?(I have tried to log in to book a session time and it wont allow me to book for this business)

Thank you.

Doreen_P's avatar
Doreen_P
MYOB Moderator
1 hour ago

Hi KGW1,

 

Thanks for the detailed update. With the desktop and browser reports showing different results, this needs a closer look from the support team. While we can’t arrange for someone to contact you directly outside the usual booking process, there are a couple of other ways to get the ball rolling by:

 

  • Starting a Live Chat with our team through the virtual assistant on MYOB Support.
  • Submitting a support case through My Account.

 

Cheers,

Doreen

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home