good afternoon Doreen_P , I was online with someone last week via Live chat, and I have been given a case number and a client ID and we were working through issue. We have emailed and I have correspondence via email from them with a case number. I have reconnected to MYOB live chat today in regards to the case as the "fix" that was put through last week has now caused another issue, but today MYOB is telling me i am NOT listed as an authority on the account!!!!! What on earth is happening at MYOB?
Hi KGW1,
Thanks for the update. I can understand why this has been frustrating, especially after you already went through this with our live chat team.
For privacy and security, our support team needs to confirm that you’re an authorised contact before we can discuss account-specific details. In the meantime, I’ll follow up with the relevant team so they can review what’s happening and get more information on the case.
Cheers,
Princess
