Forum Discussion

Experienced Cover User

2 months ago

Solved

ERROR MESSAGE: "Your bulk print request has timed out. Try again with fewer invoices."

Hello, I have just switched from Accountright to Bus Lite.

When wanting to print an invoice I get this error message

"Your bulk print request has timed out. Try again with fewer invoices."

Even though I am only trying to print one invoice and that is all that is selected.

I had to put the invoice in my old Accountright to print this invoice.

Has anyone encountered this and how do I get around it?

Surely don't want to have to keep going into my old Accountright just for a printed copy of an invoice.

Thanks in advance.

mrshanna
2 months ago
Thanks Earl, it turned out that all I needed to do was make a template invoice and then it worked! I discovered this whilst waiting on hold yesterday waiting to speak to someone in customer service. The hold was so long that I figured it out by the time I got through to someone. Thanks again.

Earl_HD
MYOB Moderator
2 months ago
Hi mrshanna,

This issue typically arises when trying to bulk print invoices in MYOB Business. Since you mentioned that you're only trying to print one invoice, it is possible that this could be due to the migration process. I recommend reaching out to the migration team by responding to the email that you received about the migration process.

If you have further questions, please contact our support team directly. You can reach them via Live Chat through our virtual assistant at MOCA or by submitting a support case at My Account.

Regards,
Earl
Princess_R
MYOB Moderator
2 months ago
Hi mrshanna,

Thanks for sharing your solution! This will undoubtedly be a great help to others facing the same issue. We also appreciate your patience while you waited for our support team. We'll make sure to improve our services to reduce your wait times. Thanks again for contributing to the community!

Cheers,

MYOB
mrshanna
Experienced Cover User
2 months ago
Thanks Earl, it turned out that all I needed to do was make a template invoice and then it worked! I discovered this whilst waiting on hold yesterday waiting to speak to someone in customer service. The hold was so long that I figured it out by the time I got through to someone. Thanks again.