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evolution's avatar
evolution
Experienced User
9 months ago
Solved

Invoice Activity

Hi we're running MYOB Business,  Under the current invoices field not all invoices are showing as being emailed even though they have been. 

 

If you click on the invoice and open it, it shows when it was emailed under activity history but not on the front screen.  Some invoices show as emailed some don't.  Also, often they look like the client hasn't read them but yet we know they have as they have been paid.  Any idea why this is?

 

It's difficult to know if the invoice has been received or not?  The activity history is not accurate.

  • AmandaMYOB's avatar
    AmandaMYOB
    19 days ago

    Hi all. 

    We have made some improvements to the invoice activity area. The system should now be able to get the latest status from the email server with more consistency. You can expect to see the latest status within 2-3 minutes. 

7 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    9 months ago

    Hi Evolution,

    Thanks for raising this!  We’re aware some users are seeing the Activity column in MYOB Business not consistently showing “Emailed” on the invoices list, even when the invoice’s Activity history says it was sent.

     

    To fix it, open the invoice and re‑send the email. This retriggers the backend and the list’s Activity column will refresh to show the correct status.

    I hope this helps!

    Regards,
    Earl

    • EMSac's avatar
      EMSac
      Contributing Cover User
      26 days ago

      I've resent the invoices but it still does not appear as 'emailed'.  This is causing delays in my day as I need to know where we are up to in invoicing, we could send 20+ a day, but need to keep opening them to see which have or have not been sent.

       

      Do you know when this glitch will be fixed?

    • Albare's avatar
      Albare
      Trusted Cover User
      26 days ago

      Sorry , this is not working as mentioned in other threads on the same topic.

      Maybe a Mod can merge the threads into one to avoid confusion .

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      20 days ago

      Hi all, 

       

      Sending it again may issue another copy of the invoice, so it’s worth confirming first if the original email landed with the customer. That helps avoid any mix-up and keeps your invoice history cleaner. There isn’t a timeframe available yet for the fix, but if you can create a support request through My Account, your account can be linked to the issue and you can be updated once it’s resolved.

       

      Cheers,

      Doreen

  • evolution's avatar
    evolution
    Experienced User
    26 days ago

    MYOB have lost my business, too many delays in replying.  My initial post was 8 months ago.  There are other issues that still remain unresolved regarding my bank feeds.  Their customer service is not what it once was sadly 

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    19 days ago

    Hi all. 

    We have made some improvements to the invoice activity area. The system should now be able to get the latest status from the email server with more consistency. You can expect to see the latest status within 2-3 minutes. 

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