Invoice Activity

Question

Hi we're running MYOB Business,&nbsp; Under the current invoices field not all invoices are showing as being emailed even though they have been.&nbsp;&nbsp;If you click on the invoice and open it, it shows when it was emailed under activity history but not on the front screen.&nbsp; Some invoices show as emailed some don't.&nbsp; Also, often they look like the client hasn't read them but yet we know they have as they have been paid.&nbsp; Any idea why this is?&nbsp;It's difficult to know if the invoice has been received or not?&nbsp; The activity history is not accurate.

earl_hd · Answer

Hi Evolution,Thanks for raising this! &nbsp;We’re aware some users are seeing the Activity column in MYOB Business not consistently showing “Emailed” on the invoices list, even when the invoice’s Activity history says it was sent.
&nbsp;
To fix it, open the invoice and re‑send the email. This retriggers the backend and the list’s Activity column will refresh to show the correct status.I hope this helps!Regards,Earl

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Invoice Activity

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