Forum Discussion

ann75's avatar
ann75
Experienced User
12 days ago

Invoices not received by Customer

Hi,

 

We are experiencing a glitch since yesterday with our invoices going out from MYOB. Every time an invoice is sent to the customer, a copy comes to our payments folder inbox as well. However since yesterday, the invoices are going to our Microsoft quarantine as suspected phishing emails. These invoices are not being received at customer end as well. We are not sure if its the same case at their end too.

 

We have had to manually send the PDF to these customers again. When we release it from quarantine, it reflects in our inbox but we have no idea if it is received at customer side. This is a major concern is we have invoices not being received by our customer.

 

The issue started yesterday and has not been resolved yet. The invoices sent this monrning also showed up in quarnatine at our end. Can someone please look into the matter?

  • JG_CS's avatar
    JG_CS
    Contributing User

    We are experiencing the same problem; We're an IT company and our techs have looked into it after complaints from our customers about not receiving invoices.  

    The MYOB logo in emails sent from MYOB is myobb-email.png and is via a URL from files. pfs-payments-production. myob. com

    This URL is flagged as a phishing url in microsoft hosted emails which means any clients using Microsoft will not be able to receive emails and they will all go to quarantine. 

    I sent a request off to support but they weren't able to help and I'm not sure where else I can escalate it to.

    • ann75's avatar
      ann75
      Experienced User

      Glad to know we are not the only ones with the problem. We are an IT company as well. Interesting to read why the email is flagged in microsoft hosted emails. I hope MYOB fixes the issue asap.