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MPRobertson's avatar
MPRobertson
Contributing User
3 months ago

MYOB Essentials Invoice Fields Do Not Fit Across The Page

Hi,

Today I created an invoice in MYOB Essentials and when I view or export the invoice the Description column takes up too much width and both the Tax and Amount columns do not fit on the invoice.

The last invoice that I created was in March 2023 and it was fine however if I view or export that previous invoice it also has the same problem with the Description column being too wide and the Tax and Amount column do not fit across the page.

I have attached 2 screenshots of the current and previous invoices.

How do I fix this problem with my invoices?

36 Replies

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  • yumi_ty's avatar
    yumi_ty
    User
    3 months ago

    I have the same issue with MYOB Business. Frustrated whole day trying to figure it out.

    Hopefully MYOB will rectify this issue ASAP otherwise I can't send out the invoice to clients!!!!

  • PrudenceScott's avatar
    PrudenceScott
    User
    3 months ago

    I am having the same issue. Changing the field to 'services and items' is not an option for our business. Has anyone been able to fix the issue. Needing to send out invoices asap.

  • lea2020's avatar
    lea2020
    User
    3 months ago

    I have tried the changing to services and items and unfortuntely it has not fixed the issue for me either. Have attached how ours looks. We cannot send any invoices without exporting to word and manually editing it, which means we can't send via email for easier payment either. I have tried going into AccountRight desktop version to see if I can edit the layout to fix it but that doesn't resolve it either, and no ability to edit this aspect of the layout via the online MYOB version. 

    • Jill06's avatar
      Jill06
      Contributing User
      3 months ago

      Its certainly not good enough - MYOB need to get this fixed ASAP - Not happy Jan 

       

    • SDMR's avatar
      SDMR
      User
      3 months ago

      I have also tried this and has not resolved the issue for us

    • lea2020's avatar
      lea2020
      User
      3 months ago

      Thank you, I was looking at how to submit a support ticket and could only find this forum. I have raised one now. 

  • nic8's avatar
    nic8
    User
    3 months ago

    same issue for me, very frustrating. so many people affected, should be a fast turn around fix 

  • Illja's avatar
    Illja
    User
    3 months ago

    Thanks Dasmedia.

    That option of emailing it worked for us also.  

    Hoping MYOB get onto this soon and rectify.

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