Hi Shella
Thank you for responding I appreciate it, however this is not the problem. I am pretty well competent in using our inventory options in MYOB and how you can invoice (as an Order) items not on hand yet and in reading the information given on the reports.
Our problem is the reporting software is incorrect has has a pretty major glitch.
I repeat, the "Item Information" from our MYOB dashboard has the information correct on what is on order, what is committed and what is available. The Report itself ("Analyse Inventory - Summary") is wrong and gives other values. I just had to place an order for the same product late last week and noticed as well the "Purchase Price" came out wrong ($1.28 per unit is the cost, and what is shown in "Item Information" but on the PO "Order" it came out as $1,000 per unit), so the problem is not just the reporting software having a glitch on Stock quantities (Available and On Order) but also the item cost.
I don't think this is a user compatible fix, but seems to me IT needs to look at it and rectify from MOYB end. Since there doesn't seem to be a contact anymore for IT Help in MYOB, this is unacceptable. I was hoping a moderator could advance this issue to the MYOB IT team to fix the problem. There used to be a system where we call call and have someone run a "script" over our file and this would seem to fix these sort of errors.
Are you able to help get MYOB to action this problem?
Thank you
Adam
Hi AdamDI,
Thank you for your follow-up. As previously explained by Shella_A, the report provides a detailed analysis of your inventory. However, if the values in the report do not match your ledger records, we may need more information to address the discrepancies.
I suggest reopening the report and clicking on the values that need correction. This action will open a window displaying the transactions that influenced the report values.
Additionally, understanding how the Analyze Inventory Reports compare to other inventory reports such as the Item Transactions report and Item Register report, especially when filtered for current dates, could be beneficial.
Please review these reports to further investigate the values in question.
If you need more assistance, feel free to reach out.
Thanks,
Genreve
