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cml-72702968's avatar
cml-72702968
Contributing User
1 year ago

CAN NOT ADJUST INVENTORY

Whenever I try to delete the wrong inventory journal or tying to negative adjust items MYOB just freeze and message appear afterwards as "An application has timed out" and even I select the Retry but...
Earl_HD's avatar
Earl_HD
MYOB Moderator
1 year ago

Hi cml-72702968,

This issue may require further assistance from our back-end team. I recommend reaching out to our support team and providing them with the diagnostic log. You can contact our support team for more help through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.

To get the diagnostic log, please follow these steps:

 

  1. Open your Start Menu.
  2. Type: %localappdata%.
  3. Open the %localappdata% folder.
  4. Open the MYOB Folder.
  5. Open the AccountRight Folder.
  6. Open the Version folder (e.g., 2018.4). Note: AccountRight 2021.1 or later versions will show as Current.
  7. Navigate to the Diagnostics folder within the Version folder.
  8. Look for the file named "Huxley.Application_<FullVersion>.log" (e.g., "Huxley.Application_2022.6.24.6832.log").

Regards,
Earl

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