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Sharmack's avatar
Sharmack
Cover User
7 years ago
Solved

Multi Currency Option not available

We are (and have been for quite some time) paying for an AccountRight Premier subcription but the multi currency option is not available in preferences and our online Company file says AccountRight P...
Multi Currency
mutlicurrency
  • Neil_M's avatar
    Neil_M
    6 years ago

    Hi WPSupplies 

     

    Within AccountRight 201X you can view the Session Security Audit report, found towards the bottom of the Accounts section of reports.

     

    This report shows when users log on and off as well as when passwords are changed. This will allow you to see which users were logging on and when

Haydes's avatar
Haydes
MYOB Product Team
7 years ago

Hi Sharmack 

 

It looks like you already identified the error. If you are paying for a Premier subscription however the datafiles only show as AccountRight Plus when you go to: Help > About, then this would explain why it does not show.

 

This can happen for various reasons as you can keep datafiles as Plus while using a Premier Subscription.

 

To fix the issue in your case, you simply need to change the file to use Premier. Here's how:

  1. Go to: Help > Change Product
  2. On the window choose AccountRight Premier and click OK

 

As a small note: This will require that you log out of the file and back in so that the changes take affect. Then you should see the preference after the change.

 

Keep me posted on how you go.

Sharmack's avatar
Sharmack
Cover User
7 years ago

Thanks Hayden - that worked

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Currency Option not available","id":"message:566174","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:177255"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MultiCurrencyTest"},"conversation":{"__ref":"Conversation:conversation:566174"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:566174"},"body@stripHtml({\"truncateLength\":200})":" We are (and have been for quite some time) paying for an AccountRight Premier subcription but the multi currency option is not available in preferences and our online Company file says AccountRight P...","body@stringLength":"301","rawBody":"

We are (and have been for quite some time) paying for an AccountRight Premier subcription but the multi currency option is not available in preferences and our online Company file says AccountRight Plus - Can someone please explain why we have not been given the service that we are paying for.

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Thanks Hayden - that worked

","body@stringLength":"34","rawBody":"

Thanks Hayden - that worked

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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Hi Sharmack 

\n

 

\n

It looks like you already identified the error. If you are paying for a Premier subscription however the datafiles only show as AccountRight Plus when you go to: Help > About, then this would explain why it does not show.

\n

 

\n

This can happen for various reasons as you can keep datafiles as Plus while using a Premier Subscription.

\n

 

\n

To fix the issue in your case, you simply need to change the file to use Premier. Here's how:

\n
    \n
  1. Go to: Help > Change Product
    2. \n
  2. On the window choose AccountRight Premier and click OK
    3. \n
\n

 

\n

As a small note: This will require that you log out of the file and back in so that the changes take affect. Then you should see the preference after the change.

\n

 

\n

Keep me posted on how you go.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"221","postTime":"2019-03-18T14:13:36.063+11:00","lastPublishTime":"2019-03-18T14:13:36.063+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":2021},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:MultiCurrencyTest/message:566174/message:566212","readOnly":true,"editFrozen":false,"body@stringLength":"1056","rawBody":"

Hi  

\n

 

\n

It looks like you already identified the error. If you are paying for a Premier subscription however the datafiles only show as AccountRight Plus when you go to: Help > About, then this would explain why it does not show.

\n

 

\n

This can happen for various reasons as you can keep datafiles as Plus while using a Premier Subscription.

\n

 

\n

To fix the issue in your case, you simply need to change the file to use Premier. Here's how:

\n
    \n
  1. Go to: Help > Change Product
    2. \n
  2. On the window choose AccountRight Premier and click OK
    3. \n
\n

 

\n

As a small note: This will require that you log out of the file and back in so that the changes take affect. Then you should see the preference after the change.

\n

 

\n

Keep me posted on how you go.

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