Hi Richmond91,
That's a tricky one! This That message can appear when changing inventory preferences if the item history causes the system to detect a negative on-hand quantity at a point in time, even if the current quantity now looks correct.
To help get this sorted, please reach out to our back-end team so they can help you fix this. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
Unfortunately, the back-end team takes weeks to respond and MOCA is not much help as it never understands the question.
Hi Richmond91,
You're right, we are currently seeing longer than usual wait times across our support channels at the moment.
As a first step, I’d suggest doing a stocktake on the affected item rather than just retrying the deletion. That means checking the item’s actual quantity on hand against what’s showing in AccountRight, then recording any adjustment needed so the stock count is brought back into line. Once that’s done, try removing the incorrect purchase/order line again.
If the error still appears after the stocktake and adjustment, then it’s likely the item’s inventory history still needs to be reviewed by support from the back end, so you would still need to connect with them to get it properly resolved.
Regards,
Genreve
