Unfortunately, the back-end team takes weeks to respond and MOCA is not much help as it never understands the question.
Hi Richmond91,
You're right, we are currently seeing longer than usual wait times across our support channels at the moment.
As a first step, I’d suggest doing a stocktake on the affected item rather than just retrying the deletion. That means checking the item’s actual quantity on hand against what’s showing in AccountRight, then recording any adjustment needed so the stock count is brought back into line. Once that’s done, try removing the incorrect purchase/order line again.
If the error still appears after the stocktake and adjustment, then it’s likely the item’s inventory history still needs to be reviewed by support from the back end, so you would still need to connect with them to get it properly resolved.
Regards,
Genreve
