Forum Discussion

BRS22's avatar
BRS22
Member
9 months ago

Unable to remove recoded stock out of the bank register

A client entered a purchase order, however, somehow coded all the stock to the bank account. As this has multiple items on it and the payment has already been applied, I simply clicked on the indivi...
Earl_HD's avatar
Earl_HD
MYOB Moderator
9 months ago

Hi BRS22,

Thanks for raising this. Currently, the other thing that we can think of is to reverse the invoice to create a credit for the total amount. Recreate the invoice correctly by coding the items to Inventory. Apply the generated credit to the newly recreated invoice and any remaining credit to the original sale with an outstanding amount due. You can also reach out to our backend team for more help, you can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount. 

Regards,
Earl

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