5 months ago
Allocating Owner personal fund payments
In setting up the business, bills were created (DR expenses or plant & Machinery) and credit accounts payable. Owners funds/equity was created by journal by DR Accounts payable CR Owners personal fun...
- 5 months ago
Hi Infinity10744,
It's unusual if the bank rules are not working as expected. Here are a few steps you can try to deal with this matter:
- Recreate the bank rules. Ensure there are no special characters in the rule names.
- Check Rule Conditions by adding another condition, such as the amount, to see if it helps.
- Clear Cache and Cookies: This can sometimes resolve unexpected behavior.
- Try using a different browser to see if the issue persists.
- For transactions that are not being allocated correctly, unallocate them and then manually allocate them to the correct account.
If these steps don't resolve the issue, this needs further investigation; make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.
Kind regards,
Shella