27 days ago
Clearing an Amount From Undeposited Funds
Hello,
Some time ago a correction was done where a payment was applied to the incorrect customer card, by reversal and the payment applied to the correct customer.
Not sure how, but this has created a balance in the Undeposited Funds account for the original payment amount, it is not in the transaction list to clear. No matter which way I try to correct this there is always that amount there either in credit or debit.
I would really appreciate some help to clear this out.
Thanks
Laura.
Hi LauraF1,
You're welcome! You're right, the only option is to create another Undeposited Funds Account. If you need any further assistance in the future, please feel free to create a new post.
Cheers,
MYOB