Forum Discussion
Hey soho-99
This error is related to 3rd party app developers using an old version of Internet Explorer that hasn't been supported since 2022. The developers of these apps will need to upgrade to a supported browser in order for services to be restored.
We have released a patch that should mitigate the issues with the "Allow Access" window. This may not fix any issues with redirecting the user to the app after authentication.
If developers require further assistance, please contact the API team using this form.
- soho-9913 days agoExperienced User
HI AmandaCL
thankyou for responding its very difficult to get to speak to anyone from MYOB anymore you used to be able to just call in - i am however having trouble understanding your answer
- we don't use explorer have not for years
- what 3rd party app are you referring to we have not changed anything
- what happened from Friday to Monday just gone for it to change
- what patch are you talking about? and why wasn't this sent out to MYOB users if there was an issue so we could prevent this from happening. its very inconvenient that this has happened just before everyone is due to lodge PAYG and monthly BAS im sure you can understand with all the fraud going around these days we are very hesitant to allow anything access to our MYOB accounts can you please elaborate on how to move forward as this seems to be a MYOB issue not a user issue
- ChelseaW13 days agoContributing User
Having same issue too. Not sure what to do?
- AccountsPTS13 days agoExperienced User
AmandaCLAmanda - I'd really appreciate a response here as well as we don't use explorer, have no-one developing anything and had no issues last Friday now I can't get in and don't know who the third party is that I am being asked to allow access. (As yet I have not allowed access)
- soho-9913 days agoExperienced User
can you please respond to the reply i sent you?
- Isaiah_C12 days agoMYOB Moderator
Hi All,
The message you're seeing from the MYOB Tax Dashboard is a standard request to grant permission for the dashboard to access certain areas of your MYOB account. This access is necessary for the Tax Dashboard to retrieve and use the relevant information it needs to process your PAYG lodgment accurately.
Allowing this ensures the Tax Dashboard functions correctly. Rest assured, MYOB's systems are designed to protect your data and comply with all relevant security and privacy regulations.
Regards,
Sai
- 12 days ago
Hi Isaiah_C This message has NEVER come up for us before, we always just went into this dashboard and lodged the statements without issue. Has this bit of the application been updated to use a 3rd party application, instead of an inbuilt feature? People are concerned because of the change of behaviour and rightly so with all the Cyber security risks out there today. If this is a change to the application, people should have been notified that this would happen and that they would need to approve access to something they have always just used.