Forum Discussion

Experienced User

4 months ago

"MYOB Tax Dashboard is requesting permission to access your MYOB Account" Auskey.read

hi we have just tried to lodge our PaYG and got this message "MYOB Tax Dashboard is requesting permission to access your MYOB Account" Auskey.read i believe auskey was deactivated years ago why would...

AmandaCL

MYOB Moderator

Hey soho-99

This error is related to 3rd party app developers using an old version of Internet Explorer that hasn't been supported since 2022. The developers of these apps will need to upgrade to a supported browser in order for services to be restored.

We have released a patch that should mitigate the issues with the "Allow Access" window. This may not fix any issues with redirecting the user to the app after authentication.

If developers require further assistance, please contact the API team using this form.

soho-99

Experienced User

4 months ago

HI AmandaCL

thankyou for responding its very difficult to get to speak to anyone from MYOB anymore you used to be able to just call in - i am however having trouble understanding your answer

we don't use explorer have not for years
what 3rd party app are you referring to we have not changed anything
what happened from Friday to Monday just gone for it to change
what patch are you talking about? and why wasn't this sent out to MYOB users if there was an issue so we could prevent this from happening. its very inconvenient that this has happened just before everyone is due to lodge PAYG and monthly BAS im sure you can understand with all the fraud going around these days we are very hesitant to allow anything access to our MYOB accounts can you please elaborate on how to move forward as this seems to be a MYOB issue not a user issue

ChelseaW
Contributing User
4 months ago
Having same issue too. Not sure what to do?
AccountsPTS
Experienced User
4 months ago
AmandaCLAmanda - I'd really appreciate a response here as well as we don't use explorer, have no-one developing anything and had no issues last Friday now I can't get in and don't know who the third party is that I am being asked to allow access. (As yet I have not allowed access)