Hi SteveB777,
Thanks for checking all of that already. It does sound like you’ve covered some of the main setup points. From what you’ve described, the next thing I’d suggest checking is whether the employee has been fully added and assigned inside the MYOB Team admin portal, not just set up in the employee card. Based on our guide, for the Times tab to appear, the employee needs to:
- have a valid email address saved in their employee card
- be set to an Hourly pay basis
- have no hours entered in Standard Pay
- have timesheets turned on in payroll settings
- be added to MYOB Team in the admin portal
- be assigned to a location under an approving manager and then invited
If all of that is already in place, I’d recommend removing the employee from the MYOB Team location, then re-adding and re-inviting them to refresh the setup. Also, please make sure the employee is signing into the Team app using the exact same email address that’s saved in their employee record, as this is required for the app setup to link correctly. For reference, you can also follow the steps in this help article: Getting started with MYOB Team.
Just to set expectations as well, MYOB Team is included with the subscription, but access to timesheet features can depend on the product setup and how the location has been configured in Team. If you’ve checked all of the above and the Times tab is still not appearing, please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can take a closer look at the Team location and employee assignment setup.
Regards,
Sai
