MYOB Teams App not showing submitted timesheet

Hi ShannonS,

We have enabled your access to send a private message, you should be able to respond via private message. Alternatively, the employees can try to use a different phone and see if it will make a difference.

Cheers,

Jem

Hi Isaiah

How do we submit a private message - I've looked on your profile and in the inbox and there doesn't appear to be a way to instigate a private message. 

Hi All, 

Please send me a private message with your serial number and your business name so I can forward this to our relevant team so you can be updated if the issue is resolved.

Regards,

Sai

The issue is not resolved as it keeps happening.  The myob help team run a script but the problem comes back again spasmodically with another employee.  Employees cant contact myob for help as you will not talk to them as they are not the owner of the file.  It is impossible for the employer to diagnose the issue when not sitting with the employee and myob at same time.  The employee should be able to get help.  The teams program has a lot of issues and it is disappointing that Myobs usual high standards are let down by this program.  Payroll is serious business and has serious impacts when teams is not working properly.  It affects the employee, the employer and the payroll officer trying to process the pays. Fix it permanently.

We are still having this issue. It’s very frustrating that there is no fix yet after such a long time!!

Hi Isaiah, 

We are also experiencing the same issue with some of our employees.  Can you please contact me also if you are able to resolve the issue? 

Hi jiajarka,

I've sent you a private message. Please check your inbox so I can further assist you.

Regards,

Sai

This issue is in other threads.  You would think that the timeframe that this has been an issue that this would have been resolved by now.  This is payroll we are talking about.

Hi jiajarka,

At this moment, we don't have an estimated timeline for the resolution. Please rest assured that our technical team is working diligently to resolve the issue as quickly as possible. We appreciate your patience and understanding.

Regards,

Sai

This is a very frustrating ongoing issue.  When is it going to be resolved MYOB?