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Hey BronwynHamster,
Happy New Year!
You’ve done a fair bit of digging there, and good on you for working through all those steps. With MYOB Team in AccountRight, when you’re adding an approving manager, they’ll need to be listed as an employee in the file first, otherwise they won’t show up. I’m not sure if there's an error message or the screen you’re seeing, so the best move would be to reach out to our team. They can check things from your side and give you the most relevant workaround. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
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