Forum Discussion

Trusted Cover User

5 years ago

Client Logo not printing on Advisory Report

Ive uploaded my clients Logo in the client settings and it appears on screen in an Advisory Report. Then when exporting to print, its not on there??

I tested the client settings with my own logo, same thing happened!! The cover page is blank where the clients logo should be?

When can this be fixed please??

Sally001
5 years ago
No the image was fine. I ended up ringing support and someone helped me. I think it was because I already ran the report before adding the logo image.

For a New client - the trick is to have the image already uploaded before running the reports. :)

Matyas_K
MYOB Staff
5 years ago
Good morning Sally001 ,

I have tested this myself and was unable to replicate the issue on my end. Double check that the image(s) you have uploaded are in a supported image format(.jfif .pjpeg .jpeg .jpg .pjp .png) and the image size itself doesn't exceed the allowable limit of 1MB for either the client or practice logo.

If this is still occuring at your end please feel free to reply here and I will be in touch.
- Sally001
  Trusted Cover User
  5 years ago
  No the image was fine. I ended up ringing support and someone helped me. I think it was because I already ran the report before adding the logo image.
  
  For a New client - the trick is to have the image already uploaded before running the reports. :)
  - Sally001
    Trusted Cover User
    5 years ago
    Im using the Advisory Dashboard. Ive uploaded the clients Logo under Client settings which looks good on screen for the report but when I export to print, the Logo falls off the page and its blank?
    
    How can this be fixed?

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Find technical support and help for all MYOB products in our online help centre

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.

MYOB Academy