MYOB MAS Reporter logo black

Question

Hi - when we print from MAS reporter to PDF manager - our logo comes up as a black square - this is only happening to half the office and has only just started a few days ago.
&nbsp;
Logo is under the size limit.
&nbsp;
If you export report to word and print from pdf to there it works ok.
&nbsp;
Can you advise what we need to do to fix this? Thank you

mark_st · Accepted Answer

Hi
&nbsp;
This is due to a Windows Update&nbsp;KB5001649 Details of which can be found:
&nbsp;
https://support.microsoft.com/en-us/topic/march-9-2021-kb5000802-os-builds-19041-867-and-19042-867-63552d64-fe44-4132-8813-ef56d3626e14
&nbsp;
Microsoft release an update to fix this issue KB5001649 as explained in the following link:
&nbsp;
https://support.microsoft.com/en-us/topic/march-18-2021-kb5001649-os-builds-19041-870-and-19042-870-out-of-band-ebbe0617-3a63-467a-aaaa-2a4c68a6de33
&nbsp;
You will need to get your IT to intall the later Windows Update.

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MYOB MAS Reporter logo black

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