We are receiving bounce back messages when attempting to email purchase orders to one supplier (Diagnostic-Code: rejected). I have seen in the past that MYOB sometimes "black lists" a particular email address and have called MYOB support about it but haven't had a call back from last week. Does anyone have a fix for this or does a MYOB tech need to "un-black list" the email address?
Hi Jackie10,
You’ve absolutely nailed it! What’s most likely happened is that the email address has been blacklisted on our side, which can trigger those “Diagnostic-Code: rejected” bounce-backs. Don't worry, I can check this for you. I’ve just sent you a private message to grab a few more details, so check your inbox and I’ll take it from there.
Also, on top of the support ticket you’ve already raised, you can also reach out through our virtual assistant MOCA to get connected to our live chat team for quicker help.
Cheers,
Princess
