Pay Day Super - Refunds to business account

It is now 12.51pm - I have been on the phone waiting for 90 minutes.

I have been reconciling our July statement, and I now have 3 refunds - from Australia Super, which I can align with Pay Day super for the same employee.

I rang Australian Super and was advised without a reference number from the clearing house they cannot tell me why the funds were refunded.  And that I need to call Myob - Clearing house?

I have checked everywhere I have received absolutely no notification from anyone regarding these rejections.  They also proceeded to advise that these payments are NOW LATE, and that I have to advise of the ATO as penalties will apply? Payment will need to be paid directly to ATO.  This is not really fair MYOB when we are receiving no notification what-so-ever, and I still can't get through to anyone to find out "what" the issue is.  Considering this is 3 rejections out of 10 pay super submission.

I need some urgent guidance - seriously worried of how this is going to help our business by using MYOB?