Forum Discussion

MYOBAcc's avatar
MYOBAcc
Experienced User
5 years ago
Solved

Can not open Payroll

Hi I have just tried to open my payroll app and it is coming up with an error. Can someone help me please. I have no idea what is wrong
  • Steven_M's avatar
    Steven_M
    5 years ago

    Hi MYOBAcc 

     

    New Zealand Payroll Support Note: Unable to open Payroll, or errors "1976" or "114" should be able to assist with that one. 

     

    In short, the recommendation is to restore a backup if you can. If you are not able to even open the application due to that message, removing the corrupted data prior opening is the way to go.

Steven_M's avatar
Steven_M
Former Staff
5 years ago

Hi MYOBAcc 

 

New Zealand Payroll Support Note: Unable to open Payroll, or errors "1976" or "114" should be able to assist with that one. 

 

In short, the recommendation is to restore a backup if you can. If you are not able to even open the application due to that message, removing the corrupted data prior opening is the way to go.

MYOBAcc's avatar
MYOBAcc
Experienced User
5 years ago

Hi Steven

Thanks so much for the reply. I called the helpline and managed to sort it out.

It was as you mention a corrupted file and after removing it I could open this again

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.