Forum Discussion

DSD's avatar
DSD
Experienced User
2 years ago

Desktop Payroll - Cannot Create Employee File

Hi   Have tried today to save the IRD Employee file and have received the message "Cannot Create Employee File" Any ideas why this would be happening. I had issues last week after a microsoft upd...
Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi DSD, 

 

Thanks for posting.

 

For us to investigate on the issue please send me a private message containing your 

  • Serial number 
  • Full name and email address
  • Company name
  • Screenshot of the error message

If you have any other questions feel free to reply to this thread.

 

Cheers,

Genreve.

DSD's avatar
DSD
Experienced User
2 years ago

HI

 

I haven't heard back since I messaged you....can you please advise how I can fix this problem!!!

 

thanks

Donna

  • jenniek's avatar
    jenniek
    Ultimate Partner
    2 years ago

    Hi DSD 

    have you tried removing the employee phone number (if you had one in there.) I have seen problems with this in the past. I would think it would be a new employee or terminating employee where the IRD is advised new employee information, and then a leaving date.

    • DSD's avatar
      DSD
      Experienced User
      2 years ago

      HI

       

      I've finally sorted this out myself by changing the directory where the file was being saved - seems ok now.

       

      Maybe keep a note so if this happens to someone else you can advise them to try doing this

       

      thanks

      Donna

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