Forum Discussion

jimmy50908's avatar
jimmy50908
2 years ago

Employee annual leave changed

We recently (~2 months ago) switched to using MYOB payroll online from the MYOB payroll computer application. When this transfer was completed, everything was fine and we had no issues. ~3 weeks ago, the MYOB online payroll did an update and changed the whole design of the webpage, how we did the payroll, what the pay slips looked like, and some other things. However, when this happened, all of our employees current annual leave balances increased, and we have no idea why this has happened. There seems to be no pattern to their increase, one employee went from 6 hours to 42 hours, and another went from 70 hours to 130 hours (hours are approximated), so it doesn't seem like it is a consistent increase. It also has updated previous pay slips to show the new (incorrect) annual leave balance, so the only reason we realised there was a mistake was by looking at pay slips that had already been emailed.

The images show the same employee's pay slip before and after the new update with the change in annual leave. The employee did not reach their annual leave anniversary, and the estimated leave in advance increases by the expected amount, meaning the issue is only with the current annual leave balance.


Is there a reason why this has happened, and how we can fix it?

  • jenniek's avatar
    jenniek
    Ultimate Partner
    12 months ago

    Hi jimmy50908 

    You can amend the balance of leave owing in the leave tab for this employee - certainly looks to have come across incorrectly - did you print the leave detail or summary report before you were converted from Essentials Payroll? - this report is quite critical for checking how this balance was arrived at. It was a known issue that if you ran extra payruns in Essentials Payroll - another weeks leave would be accrued regardless of the date range being the same. Business Payroll does the calculation on a date range rather than weeks paid, therefore we have found balances to be slightly different.  In this case - if you are happy that the 6.5 hours is more correct, change it in the leave screen for that employee.

    • jimmy50908's avatar
      jimmy50908
      12 months ago

      Thanks for your reply jenniek,

       

      The issue has happened to all our employees, not just a couple, which means we are going to have to change all the annual leave balances manually. 

       

      did you print the leave detail or summary report before you were converted from Essentials Payroll?

      We were not informed that we were going to be converted from the Essentials Payroll to the new version which we would not have wanted to do anyway as this new system has many faults and it seems there is no way to go back to using the Essentials Payroll.

       

      Also, when we try to view what the employees' old annual leave balance was, it has updated it to the new balance. The pay slips we sent when we did the payroll with Essentials Payroll showed the correct annual leave balance, but now, when we look at the past pay slips with the new payroll system, it has changed their balances to be the new (but incorrect) amounts.

       

      It was a known issue that if you ran extra payruns in Essentials Payroll - another weeks leave would be accrued regardless of the date range being the same.

      This was not an issue with Essentials Payroll, the issue was converting to the new payroll system. Additionally, the problem is not with the accrued annual leave, that is completely correct. The problem is with the current annual leave balance which should never increase (unless an employee reaches their holiday anniversary (which they haven't)). This should only decrease when the employee uses annual leave. However this has affected all our employees, even those who haven't taken any annual leave.


      I think the only way for us to fix this is going to be manually calculating it based on our original payroll system, and then switching to a new payroll provider. Especially with all the bad feedback and our own experience using this new update downgrade.

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