Error posting journal in NZ payroll 2023.1

Is anything being done about this error , seems like a lot of people over the past few weeks have been experiencing this and there is no fix thus far.

bvr56
2 years ago

The "Error posting journal in NZ payroll 2023.1" was a known issue affecting users of MYOB AccountRight with the New Zealand Payroll extension version 2023.1. This bug prevented journals from automatically posting after processing payroll, causing frustration and manual work for users.
The issue was primarily caused by:
Outdated SDK files: These files facilitate communication between the payroll software and the accounting software. In this case, outdated versions caused compatibility issues. you can use the whatsapp ad
Resolution:
Fortunately, MYOB released a fix in the form of an updated installer containing necessary SDK files. Here's what you can do:
Uninstall current NZ Payroll 2023.1: This step is crucial to ensure a clean installation.
Download the updated installer: You can find it on the MYOB website for your specific version and region. For example, here's the link for the Australian version: https://exo.myob.com/MYOBPayroll/EAP/2023.1/MYOBPayroll2023-1.exe
Reinstall NZ Payroll 2023.1: Follow the installation instructions.
Restart your computer: This ensures all changes take effect.

30 Replies

Dani0061
Experienced User
2 years ago
I still havent received an email , and have spent hours on hold on the phone trying to get this sorted.
lee23
Member
2 years ago
OMG, I thought this would have been sorted by now. I have put off phoning until this week thinking it would be fixed and phone lines wouldn't be so busy. Guess I thought wrong. Maybe I will try next week. Good luck.
jenniek
Ultimate Partner
2 years ago
Hi miikebross
That means to delete the programme (not your data), re-install and restart your computer. Then re-set the link to get the journal to post.
miikebross
Member
2 years ago
Thank you for this information
alexiseayy
Member
2 years ago
Hope that fixed it for you
Dani0061
Experienced User
2 years ago
This is still not sorted :(
Dani0061
Experienced User
2 years ago
Thank you very much Earl. I have uninstalled and reinstalled hopefully this will work now.
Earl_HD
MYOB Moderator
2 years ago
Hi Dani0061,

You're very welcome, feel free to post again if you have further queries and one of us will be happy to assist you.

Regards,
Earl
bvr56
Member
2 years ago

The "Error posting journal in NZ payroll 2023.1" was a known issue affecting users of MYOB AccountRight with the New Zealand Payroll extension version 2023.1. This bug prevented journals from automatically posting after processing payroll, causing frustration and manual work for users.
The issue was primarily caused by:
Outdated SDK files: These files facilitate communication between the payroll software and the accounting software. In this case, outdated versions caused compatibility issues. you can use the whatsapp ad
Resolution:
Fortunately, MYOB released a fix in the form of an updated installer containing necessary SDK files. Here's what you can do:
Uninstall current NZ Payroll 2023.1: This step is crucial to ensure a clean installation.
Download the updated installer: You can find it on the MYOB website for your specific version and region. For example, here's the link for the Australian version: https://exo.myob.com/MYOBPayroll/EAP/2023.1/MYOBPayroll2023-1.exe
Reinstall NZ Payroll 2023.1: Follow the installation instructions.
Restart your computer: This ensures all changes take effect.
ryadre
Trusted User
1 year ago
Hi Earl, is there a similar issue with 2024.2? Whenever payroll tries to post journals a blank page comes up, then there is an error and then it says journals are not posted. Same blank page comes up when clicking Tools - Options
Thanks