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KaliPPS's avatar
KaliPPS
Experienced User
11 months ago

Help with MYOB NZ Desktop payroll

Was just hung up on after 2 hours on hold and dont have time to call again! So looking for some urgent help please.

 

Migrating 12 payroll files down to 1. This new file will consist of weekly and fortnightly paid employees.

 

I have processed the final week in the old file and am starting transferring hte employees accross to the new file and importing their 52 weeks of wages. Why is the new payroll file only calculating the leave back to 10/6 and not 17/6 which i have included in the import? Screen shot of old file v new file for reference.

 

I havent processed any pays in the new file as yet.

 

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  • Leneth_A's avatar
    Leneth_A
    MYOB Moderator
    11 months ago

    Hi KaliPPS

     

    Thanks for your post and Welcome here in the Community Forum. Apologies for the delayed response and I am very sorry you have had this experience with our phone-based team. I understand how valuable your time is.

     

    Could you confirm when did you processed the last pay run? Is it before sending the file? or after sending the file to migrations?

     

     

    Please don't hesitate to post again if you need help in the future.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,
    Leneth

    • KaliPPS's avatar
      KaliPPS
      Experienced User
      11 months ago

      Thanks Leneth for your response.

       

      Transfers were done over a two week period due to teh volume of data needed to be transferred.

       

      They were paid their last pay in the old file WE 17/6 and the new file will WE 24/6.

       

      I had to continue on due to time restraints so i fixed the problem by processing a 0.01 dummy pay for all employees in the new file to correct the date.

      • Leneth_A's avatar
        Leneth_A
        MYOB Moderator
        11 months ago

        Hi KaliPPS

         

        Thanks for the update on this. We're glad to hear you we're able to look for the solution.

         

        In the future, I would also recommend to manually adjust the leave balances of your employee. You can find more information about this on our help article Adjusting leave entitlements.

         

         

        Feel free to come back to the Community Forum if you have anymore questions, we are more than happy to assist

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

         

        Cheers,
        Leneth