Forum Discussion

KaliPPS's avatar
KaliPPS
Experienced User
2 years ago

Help with MYOB NZ Desktop payroll

Was just hung up on after 2 hours on hold and dont have time to call again! So looking for some urgent help please.   Migrating 12 payroll files down to 1. This new file will consist of weekly and ...
Leneth_A's avatar
Leneth_A
Former Staff

Hi KaliPPS

 

Thanks for your post and Welcome here in the Community Forum. Apologies for the delayed response and I am very sorry you have had this experience with our phone-based team. I understand how valuable your time is.

 

Could you confirm when did you processed the last pay run? Is it before sending the file? or after sending the file to migrations?

 

 

Please don't hesitate to post again if you need help in the future.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

 

Cheers,
Leneth

KaliPPS's avatar
KaliPPS
Experienced User
2 years ago

Thanks Leneth for your response.

 

Transfers were done over a two week period due to teh volume of data needed to be transferred.

 

They were paid their last pay in the old file WE 17/6 and the new file will WE 24/6.

 

I had to continue on due to time restraints so i fixed the problem by processing a 0.01 dummy pay for all employees in the new file to correct the date.

  • Leneth_A's avatar
    Leneth_A
    Former Staff
    2 years ago

    Hi KaliPPS

     

    Thanks for the update on this. We're glad to hear you we're able to look for the solution.

     

    In the future, I would also recommend to manually adjust the leave balances of your employee. You can find more information about this on our help article Adjusting leave entitlements.

     

     

    Feel free to come back to the Community Forum if you have anymore questions, we are more than happy to assist

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,
    Leneth

    • KaliPPS's avatar
      KaliPPS
      Experienced User
      2 years ago

      Hi Leneth,

       

      That is a link to Australian software, i am using NZ. I;m processing NZ payroll not Australia.

      • Leneth_A's avatar
        Leneth_A
        Former Staff
        2 years ago

        Hi KaliPPS

         

        Thanks for letting me know.

         

        For NZ Payroll, you would need to check the Entitlement balance report and pay runs for the current financial year. You would need to ensure if the employee card is showing the correct figures.

         

        Calculate the balance that is owing or overpaid to the employee and then process a $0 pay to add the adjustment of hours. You may enter the hours in entitlement under balance adjustment on employee card.

         

         

        Please don't hesitate to post again if you need help in the future.

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

         

        Cheers,
        Leneth

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.