Recurring transactions not working in desktop version

Question

Hi,&nbsp;&nbsp;I run a couple of offline AccountRight Plus company files (in addition to my online files) and recently my recurring transactions won't save - either from the popup Reminders window or from the To Do List.&nbsp; I've tried just recording from the list of transactions window or from within the transaction that I open from that list but the transactions just don't save and the data/dates in the list don't change.&nbsp;&nbsp;Does anyone know why this is happening?&nbsp; I believe I'm on the current version 2025.9.1 3.&nbsp;Thanks.

genreve_s · Answer

Hi SharonSL​,&nbsp;
&nbsp;
That’s a bit odd, recurring transactions usually go through without any dramas. Could you try clearing your AccountRight cache and then give it another go? If it’s still playing up, our support team can take a closer look.
Regards,Genreve

sharonsl · Answer

Hi Genreve_S​&nbsp;Thanks for your reply.&nbsp; I had an online support chat with Joan yesterday afternoon and we found that the previous version is working fine, there may be a bug in the newer version.&nbsp; It turned out it wasn't just recurring transactions, nothing would save at all so Joan said she'd log a ticket.&nbsp; I'm using the previous version to be able to continue working for now.Thanks.

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Recurring transactions not working in desktop version

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