Recurring transactions not working in desktop version

Hi SharonSL​, 

That’s a bit odd, recurring transactions usually go through without any dramas. Could you try clearing your AccountRight cache and then give it another go? If it’s still playing up, our support team can take a closer look.

Regards,
Genreve

Hi Genreve_S​ 

Thanks for your reply.  I had an online support chat with Joan yesterday afternoon and we found that the previous version is working fine, there may be a bug in the newer version.  It turned out it wasn't just recurring transactions, nothing would save at all so Joan said she'd log a ticket.  I'm using the previous version to be able to continue working for now.

Thanks.

Hi @GenreGenreve_S​ 

Sorry, I've only just seen your reply now! I cleared my cache on my PC and that worked thank you! I wish Joan knew about this option so I didn't have to keep reinstalling V2025.7. Anyway, now with the changes to offline AR coming up I'm looking at using SE so I can continue to use my offline files indefinitely. Unfortunately I'm having the same issues with SE where transactions aren't saving so I cleared the cache (this version is on our server which I can log in to) but it didn't work this time. Do you have any other ideas? 

Hi SharonSL,

Thanks for the update! Totally agree, clearing the cache can definitely work wonders, but not always. It's a bit odd that you’re still hitting the same issue even on the Server Edition. There are a few environmental things worth checking too as they can sometimes cause problems. I’d suggest making sure Windows is fully up to date, then rebooting the server or even trying a reinstall. If still doesn't help, our team would be more than happy to dig into it with you and get it sorted.

Cheers,

Princess

Hi Princess,

Thanks for your quick response.  Just wondering, can you run SE and the PC edition on the same machine? I thought I might try that first if that's an option as the PC edition is now working on my PC ok. 

Thanks.

Hi Princess_R​,

Could you please reply to my query above re running AR PC & SE on the same PC? I need to work on this today. Thank you.

Thanks Sai, I've installed it and all seems to be working :)