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greened's avatar
greened
Cover User
2 months ago
Solved

Recurring transactions fault

I have a weekly transfer in recurring transactions.  Frequently (and I'm talking 2 out of 3 times) it does not record.

Can someone please tell me how to ensure that it records every time?

  • Hi greened,

    Thanks for your post. Could you please attempt Clearing the AccountRight Cache and then record those recurring transactions again? If the issue persists, I recommend attaching a diagnostic log as it would provide more information on why the process is failing.

    Looking forward to your response.

    Regards,
    Earl

3 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator

    Hi greened,

    Thanks for your post. Could you please attempt Clearing the AccountRight Cache and then record those recurring transactions again? If the issue persists, I recommend attaching a diagnostic log as it would provide more information on why the process is failing.

    Looking forward to your response.

    Regards,
    Earl

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator

        Hi greened,

        You're welcome! If you have any more questions, please don't hesitate to start a new post. We're here to help!

         

        Regards,
        Earl