Recurring Transactions not recording

Question

Our recurring transactions are not recording.&nbsp; &nbsp;There isn't an error message, it just sits there after selecting record.

komal_s · Accepted Answer

Hi&nbsp;WMack&nbsp;
&nbsp;
On the Community Forum, we encourage users to assist and offer advice, as such, you may not receive an immediate reply from an MYOB Moderator. If you need immediate assistance, we recommend contacting our phone based teams or Live Chat.
Regarding your query, if you do not use Locations in your company file ( check under Lists&gt;&gt;Location for more than one location), we can run a script to update the recurring item order transactions. So we can organise that, please send me your product serial number and company file name by Private Message.&nbsp;
&nbsp;
Please note that any changes made to the recurring item order transactions, after the script is run will cause the same issue again.
&nbsp;
If you do use multiple locations, the only workaround would be&nbsp;&nbsp;manually using&nbsp; the recurring button, and adding the location to the item sales order before they record as the script will not work in this scenario.
That said, our teams are working on resolving this permanently going forward.&nbsp;

komal_s · Answer

Hi&nbsp;WMack&nbsp;Can you please clear the AccountRight cache and then try to record those recurring transactions?&nbsp; Are you still getting the same error ?

wmack · Answer

I have emptied the Cache and the problem is still there.&nbsp; We use this function a lot so would really like it fixed asap.The hourglass comes on briefly then nothing.

komal_s · Answer

Hi&nbsp;WMack&nbsp;Can you please provide further details on whether you're trying to use the existing recurring transaction to create a new transaction or trying to save an existing transaction as recurring ? If possible, please attach a diagnostic log as it would have further details on why the process is failing.&nbsp;

wmack · Answer

Hi Komal&nbsp;We have tried both.&nbsp; Existing Recurring Transactions and newly created Recurring Transaction.&nbsp; We are able to 'Save as Recurring but unable to select a Recurring Transactions then record it.&nbsp;I don't know what you mean by diagnostic log.&nbsp;When we select the recurring transactions, make our changes then go to record the Sales Order or Invoice it comes up with the hourglass briefly then just sits there.&nbsp; Up until the last update it was working fine.

wmack · Answer

Sorry Komal, I just realised that there was a link to the Diagnostic Log.&nbsp; I just tried to select a recurrring transaction , update and then record.&nbsp; It jumps down 1 line when the hourglass comes on.&nbsp; The log I have attached is taken directly after that.

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Recurring Transactions not recording

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