Forum Discussion

greened's avatar
greened
Cover User
3 months ago

Recurring transactions fault

I have a weekly transfer in recurring transactions.  Frequently (and I'm talking 2 out of 3 times) it does not record. Can someone please tell me how to ensure that it records every time?
  • Earl_HD's avatar
    3 months ago

    Hi greened,

    Thanks for your post. Could you please attempt Clearing the AccountRight Cache and then record those recurring transactions again? If the issue persists, I recommend attaching a diagnostic log as it would provide more information on why the process is failing.

    Looking forward to your response.

    Regards,
    Earl