listen to your customers

Question

I find it hard to believe that MYOB essentials payroll are not listening to their customers. What company does not listen to their customers and all these posts definitely suggest people are not happy and the upgrade is not working. Now we can't even contact a 'real person'. We can only presume things are NOT going to change so I am in the process of finding a new payroll system and this one has created so much extra and unnecessary work.

If I might add, severly disappointing response from MYOB - none

wendye26 · Answer

Well said.&nbsp;&nbsp;At this rate MYOB will have no customers all move on to other providers

katgurl · Answer

The "new" version of MYOB payroll is not fit for purpose.&nbsp; I am moving to a different platform and suggest your other NZ customers do the same.&nbsp;MYOB this is not good enough.

wendye26 · Answer

I'm in the process of looking at three providers and have put forward them to the directors for their finial approval of who will will move to hope to have it in place for 1st April start of new tax year.

genreve_s · Answer

Hi MariaT3 and Wendye26,&nbsp;
&nbsp;
Thanks for posting your feedback regarding the new update.&nbsp;
&nbsp;
I understand where the sentiment is coming from, and I can assure you that the team is listening to the users. I am positive that the application will keep improving forward. In the meantime, feel free to let us know how we could help.&nbsp;
&nbsp;
Let us know if you require any other assistance.&nbsp;
&nbsp;
Thanks,Genreve

genreve_s · Answer

Hi KatGurl and Wendye26,&nbsp;&nbsp;I apologize for the delayed response and thank you for posting your feedback about the new upgrade.&nbsp;I understand that the recent upgrade has posed some challenges for you, and I apologize for any inconvenience caused. We have a variety of resources available to assist you during this transition. For instance, we have a dedicated 'Post upgrade payroll tasks' help page that you might find useful. Additionally, our virtual assistant MOCA is always ready to answer your queries. If MOCA can't provide the help you need, it can escalate your query to our live chat team for further assistance.&nbsp;Please feel free to reach out if you need more help.&nbsp;Thanks,Genreve

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listen to your customers

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