I had a call this morning. One of our clients is receiving invoices I send out for other clients and this has been occuring periodically over the last few weeks. They are receiving them not in the form of emails (the method in which I send them) but DIRECTLY into their myob file. This is a dreadful breach of privacy. How does this occur and how can I stop it???
Still nothing a week later. Rang MYOB last week and was promised it would all be fixed in 24 hours. Not given a Case Number despite asking for one. Was told it was a problem in their 'developer system'.
Problem still occuring. The unrealated business client is fed up with receiving my invoices into her in-tray. Have rung MYOB again and was told that this is a problem for (an undisclosed number of) MYOB users. I now have a Case Number and wait with anticipation.
Thanks. I have tried to explain it as best I can. A former customer of ours is receiving invoices into their in-tray for other companies. IE: they are receiving invoices that are not related to them. I have checked myob email and definately only sending each invoice to the correct company email address. Could a cache need clearing out as it looks like their email address is embedded somewhere in my myob system?
