Good afternoon Antz72 - we are also experiencing the same issue.
Have you heard any more regarding this issue.
Why do users never get a helpful answer? :)
Because MYOB don't have an answer! It's so frustrating. A number of months ago I had the same problem. I sent my 100 plus customers their statement and it wasn't until I received a phone call from a customer asking for their statement did I realise very few were sent. I contacted MYOB and they suggested I send in lots of 10. Well, that's not an answer to the problem - its just a quick fix.
Unfortunately, this has happened to me again today. I sent all my customers their statement on 1/8/24 and well over half didn't receive it, but I didn't find out until today. It's not good enough. MYOB is supposed to work!!! We pay good money for our subscription and I shouldn't need to "double check" MYOB is working properly!
Hi NailEquip,
I understand the frustration you have knowing that this happened to you already several times. There could be several reasons why emails you've sent are not being received, including:
To troubleshoot, try sending some emails to yourself or a colleague. You can create some dummy invoices to email and then delete them afterward. If these arrive without issue, the next thing to check would be the email addresses of your customers. Ensure the format of the email addresses is correct and that there are no characters such as apostrophes and slashes. The only characters allowed in an email address are underscores, hyphens, and the @ symbol.
Best regards,
Doreen
