How to modify the customer payment after applying it to an invoice?
Hi there, I recently encountered a question. For example, when this sale order is still a sale order (i.e., not an invoice), I can easily delete or modify the customer payment I apply or match to it. However, once I invoiced this sale order, I found that I was unable to delete or modify the customer payment. Does anyone have a solution to the above issue? Thanks. Kind regards, John
GST Number not showing on invoices
Hi, I notice our GST number isnt showing on the invoices now im using the Browser and templates. I have tried clicking the GST number in the template settings and hitting save but nothing changes, I have tried using a different browser to do it as well. Im in NZ and we are meant to display our GST number.In Tray bug with certain file names - Hyphens
I have noticed since one of our suppliers has starting naming their PDF invoices they send us to include a date - so a file name such as inv34343-25-03-26.PDF that when the file gets emailed to MYOB it bounces back. I found that removing the hyphens in the file name fixes the problem. Can this be fixed please? I use to notice this on certain government (vehicle rego reminders) files sent to us as well in the past and couldn't figure out why they keep rejecting. Causes a problem with their invoices getting missed and not paid. ThanksHow do I pay suppliers and easily in Browser
I have just started using the Browser version instead of the Desktop. Main issue I am having is when I want to pay my suppliers, it doesnt look like I can bulk pay multiple suppliers like I could with the ToDo list in Desktop. Then the other large issue is if I have to pay each supplier one by one, when I am in the Record Supplier Payment window when I select the drop down of suppliers to pay it shows all my suppliers whether I owe them money or not, and also doesnt show an amount next to there name before selecting. I would basically have to guess who I owe money to and select them and likely miss some. So the only way I see it is each month when I pay my bills I have to create a report of unpaid bills in another window, then go through and pay each one individually reading off that report? If thats the case its probably fast to just use the Desktop Accountright when I pay my bills? Thanks
Purchase bills can be posted to locked period via online in-tray
Hi all, Due to reporting purposes, we always lock the priod after finalising month end. However, I recently found out that with Myob browser version when uploading bills to in-tray and let the system populates the info from the bill, the bills can be posted to locked period. If the bill is entered mannually, the system locks it. However, It doesn't seem like the locked period function works for browser in-tray function. For example: we locked the period up to July 2025 (no transactions can be posted prior 31/07/2025) morning on 05/08 and yesterday 06/08, a purchase bill were posted to myob via in-tray function dated 31/07/2025. I even tested myself and the system let the bill recorded. I've attached the screenshot of security audit report showing when the bill got recorded, then I have to change the date to Aug and the last 2 were my testing. Is there anything else I can do to prevent this to happen?
Customer Prepayments in AR Brower Version
I have a client who has just migrated to the AR browser version. They have previously used customer prepayments in the desktop version. Is this possible in the browser version, as we can't seem to make it work? We have created a nil invoice and then applied the prepayment to that sale. This customer will pay weekly payments until his invoice is created at the end of the month. Are they to create a nil invoice for every payment? Why doesn't it work like it did in the desktop version? Any ideas on how to make this simple for my client? Many thanks :)
