email delivery unsuccessful (hotmail address)
Hi, we have been trying for some time to send a weekly statement to a hotmail address and every week we get a bounce notification advising unsuccessful. We are able to send it direct out of outlook so no issues with customer receiving emails. Why would this be happening?Stock quantity discrepancies
I have a number of imported items that we purchase separately, however they are combined together and coded with a new item number so when we sell them we can sell them as a complete item. This has led to some discrepancies with how many items we actually do have in stock compared to what is showing on our MYOB inventory system. As can be seen in the attached screenshot, we have a Freight price allocated to the item number 41, plus we have a Item build or item cost also allocated for item number 41, then finally item 41 itself. The reason for this is because we are responsible for our own freight from the international supplier, so when placing orders for items we place 1 PO with the manufacturer, and another with the freight company. How can I rectify these numbers?Browser capabilities
Hi there, total newbie here. I currently do invoicing for a family member's business and they have just transitioned to MYOB. As I do this remotely, I do not have access to the desktop application. I am also a Mac user. I assumed it would be straightforward for me to access their account via browser as MYOB states "manage your business on any device". I was provided with some instructions from the business but the information relates to the desktop version which seems very different to the browser. Eg. Select Sales tab Enter Sales New Sale Record Sales Register On the browser version, I've clicked on > Create > Sales > Invoice which I assumed is what I need to get into to start an invoice/sale. When I open that I get the message "This invoice is read only because the layout isn't supported in the browser. Switch to AccountRight desktop to edit this invoice.". Is it correct that I cannot use this function/create invoices while on the browser? If so, that's very odd for something that claims to "manage your business on any device". I just want to have access to create invoices for the business, nothing further. If I cannot use the browser, what is the recommendation / process for getting the desktop version on my computer. Thank you kindly.