AccountRight Emails for statements not being sent.
When emailing a large group of statements 60 or more AccountRight will only show 10 or 15 emails in sent emails. There are no indicators to say emails were "rejected, marked as spam, or bounced, or pending". Customers contact us to say they are not receiving statements when we send every week. I tried sending small groups of 20 or less and MYOB will only select randomly approximately 8 shown as sent. When sending statements for a supermarket chains to one email address MYOB will only select a handfull of maybe 4 when all stores (40 plus) in the group have the same email adress. I checked our internet speed and we have 54 mbps download and 18 upload which is a fast service. The isse have been present before and after the new AccountRight update 15th May.
Remove/hide zero quantities
Hi, We've created a purchase recurring template with zero quantities. When recording/printing or turning the purchase into a bill I expected the zero quantities to disappear/hide. In particular to not showing on a print out. I'm quite sure there is a function to remove/hide the zero qty lines as that was happening with a previous version of MYOB we've used 15 years ago (!). Can anyone shed some lights on this? Thanks, Jacob
Full supplier list not showing
Hello! While on the browser version of AccountRight, we often find ourselves having to look for specific bills but not all suppliers only show up to a certain letter, as below. If I need to search for a supplier starting with S or later (second picture), no suppliers come up. We have 2030 active cards and inactivating unused cards seems to help the issue but this is proving to be a lengthy process. We need to be able to have a look at all suppliers regardless of the amount of active cards we have. This is only an issue on the browser version. Any ideas on how we can fix the list so it's complete beyond making card inactive? Thanks.
Email not sending out again (it happens every year)
To whom it may concern, How are you? My MYOB accuount-right email/invoices are undeliverable again (undeliverable only for one email address which I sent it to most), the issue started from last week (10/06/2024); it seems like your server blocked the emails again like last time; it happened couples of times already over these 2-3 years. It looks like after you fixed it, it can work for couple of months, now it failed again. Could you please look into this for me? Thank you. Kind regards, Ling
