Recurring transactions not recurring
Hi all I have always noticed but never thought to ask here... I have some monthly automatic payments set up as recurring transactions. Is there any reason why randomly some will not recur? I process my monthly bank statement and usually i have to manually create the payment (using the RT window) and always go back in to make sure the next payment date is correct in the schedule. It is not that same transactions every time. Thanks Carolyn
MYOB Business keeps reverting invoice number
I've read the threads re: invoice numbers changing, but my issue is slightly different. Having been an AccountRight user for many years, we always used the option to retain the order number when converting an order to an invoice. So order number 123 should convert to invoice number 123. Business does not do this by default, if we wish to retain the order number for the invoice number, we sometimes have to manually over-ride the invoice number. That's fine, we can deal with that (although a setup option so that we didn't have to would be great!) - but I am finding that even when the invoice number appears to match the order number (when converting from order to invocie), when we go to save or email that invoice to the customer, the number changes in that save / generate email process - which also means that the invoice number to which any pre-invoice payment has been allocated against is incorrect. please see attached document which screen shots the various stages of this process. Note that I have even tried re-typing the invoice number before hitting save / send email, but it still changes the invoice number during the save / send email. This is a real case of what you see (before you hit the save button) is NOT what you get, and is very frustrating.
Supplier return-credit
I have a supplier return recorded. The supplier has now credited the clients bank account. I processed the return as a 'Refund' on the correct date and to the correct bank account. The credit now appears on the transctions for the Bank reconciliation screen, however MYOB will not 'find' or recognise the transaction to 'match' off the credit that has come through on the Bank Feed screen.
AccountRight Emails for statements not being sent.
When emailing a large group of statements 60 or more AccountRight will only show 10 or 15 emails in sent emails. There are no indicators to say emails were "rejected, marked as spam, or bounced, or pending". Customers contact us to say they are not receiving statements when we send every week. I tried sending small groups of 20 or less and MYOB will only select randomly approximately 8 shown as sent. When sending statements for a supermarket chains to one email address MYOB will only select a handfull of maybe 4 when all stores (40 plus) in the group have the same email adress. I checked our internet speed and we have 54 mbps download and 18 upload which is a fast service. The isse have been present before and after the new AccountRight update 15th May.Remove/hide zero quantities
Hi, We've created a purchase recurring template with zero quantities. When recording/printing or turning the purchase into a bill I expected the zero quantities to disappear/hide. In particular to not showing on a print out. I'm quite sure there is a function to remove/hide the zero qty lines as that was happening with a previous version of MYOB we've used 15 years ago (!). Can anyone shed some lights on this? Thanks, Jacob
