Forum Discussion

Rebecca711's avatar
Rebecca711
Experienced User
11 months ago

Activity Statements Confusing

I am sending out Activity Statements from AccountRight and they are very confusing.  You can see the Invoices and can see the payments but not what payment has been allocated to what invoice so customers are over paying under paying and its becoming a nightmare.  Also have all customers 30 days EOM and their statements show invoices overdue that were for example in January 1st and not due until following month.  Anyones help would be appreciated as customers getting frustrated.

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    10 months ago

    Hi Rebecca711,

    Thanks for your post.

    My apologies for the late response. The visibility of invoices on statements is influenced by the customer credit terms configured in AccountRight. For example, if your invoice terms are set at 30 days after the end of the month (EOM), and your invoice is dated 01/01/2024, it would be listed as current on the customer statement in March.

    I would also recommend on visiting this help article that has detailed information about: Get ready to lodge activity statements
     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    Regards,
    Earl

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