Hi
is it possible that a payment has not been allocated correctly against the invoice? Perhaps coded directly to a general ledger code in error
I suggest that you check that first, an easy way is to go into the invoice and down the bottom there is a history box .
click into this and check the payments - is there a month missing?
if that isn't,t the case was the invoice correctly entered - does the total match the payment plan total
if doing this doesn't provide an answer I would enter a credit note to offset the residual and date as at 30 June and record it against the invoice
as an aside there should have been an entry for the phones as an asset and a liability to repay. The liability would include any interest charges also
hope that helps
Lisa
