Forum Discussion

NNyl's avatar
NNyl
Experienced Cover User
4 years ago

Analyse Sales Item report does not match Sales Item Summary URGENT HELP NEEDED

Hello

This problem happened some time again, and an MYOB representative “ran a script” and it fixed it.

A MYOB rep responded to this post recently and "ran a script" but the decimal points and stock is still not readable and causing it it "crash"

 

However, the Analyse Items and Sales Register not matching has not been fixed. This is also affecting our stock on hand. It is the same item HF0232.

 

Analyze Sales Report for AUG 21 states 18640 units, Value $77783.45

Sales Item Summary Report for AUG 21 states 19792 units Value $81904

 

Can someone urgently try to fix this for us?

 

This is very urgent now. Please help!

 

Thanks

Donna

  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi NNyl 

     

    Thanks for confirming that. 

     

    I have sent you an email with instructions for sending a backup copy of your file for repair. Please follow those instructions and upload the file. Once the file is repaired, the team will reach out to you. You can continue using your online file as usual in the meanwhile.

    Regards,

    Komal

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    4 years ago

    Hi NNyl 


    I've run the scripts on your file. Can you please log out, log back in and check if the values are now displaying correctly. If not, please attach both the reports so we can investigate this further. 

    • NNyl's avatar
      NNyl
      Experienced Cover User
      4 years ago

      Hi

      Thank you, the inventory decimal point issue seems to be fixed,  however, the 

      Sales Item Summary, and the Analysis Sales issue isn't. I have attached screenshots that may assist.

       

      It seems this happened when my colleague used the calculator option in the items, whereas I don't, this is the only difference in processing. This is when it causes the Analyse sales report to go out of balance.

       

      This happened before and a script was run to fix it again, can you arrange this.

       

      Many thanks in advance

      Donna 

      • Komal_S's avatar
        Komal_S
        MYOB Staff
        4 years ago

        Hi NNyl 

         

        Thanks for confirming that. 

         

        I have sent you an email with instructions for sending a backup copy of your file for repair. Please follow those instructions and upload the file. Once the file is repaired, the team will reach out to you. You can continue using your online file as usual in the meanwhile.

        Regards,

        Komal

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.