Forum Discussion

JackieWhite's avatar
JackieWhite
Contributing User
4 years ago

Attached documents in the past not appearing

Hi,   We are having trouble viewing past purchase invoices that have been attached via the In tray. In reading through the help areas, it seems that a recent serial number change might be the caus...
  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi JackieWhite 


    Welcome to the Community Forum!!

     

    If you've recently changed the serial number, please send us the following details by Private Message so the documents can be resent to the new serial number:

     

    Old serial number and company file name

    New serial number and company file name

Komal_S's avatar
Komal_S
MYOB Staff
4 years ago

Hi JackieWhite 


Welcome to the Community Forum!!

 

If you've recently changed the serial number, please send us the following details by Private Message so the documents can be resent to the new serial number:

 

Old serial number and company file name

New serial number and company file name

  • JackieWhite's avatar
    JackieWhite
    Contributing User
    4 years ago

    Thank you Komal, this has fixed our problem.

     

    Jackie

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