Forum Discussion

Spot's avatar
Spot
Member
3 years ago

Automatic Purchase Invoice Upload

Since last update version Acount Right Plus AU 2022.9.0, When uploading supplier invoices it is not automatically recognising supplier name when creating new bill, yet previously frequent suppliers h...
LifeLongLearner's avatar
LifeLongLearner
Experienced User
3 years ago

I am finding the same problem since the last update but it seems to be where the name logo is dark. The ABN is clearly visible.

Jane

SamaraM's avatar
SamaraM
Former Staff
3 years ago

Hi Spot and LifeLongLearner 

 

Sorry to see that no one has replied to you yet. We are aware that this can happen when the system is having trouble reading the text in a particular document.

 

Would you be able to attach the document with your reply along with the last 4 digits of your Serial Number so I can reproduce the error on my end?

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,

  • LifeLongLearner's avatar
    LifeLongLearner
    Experienced User
    3 years ago

    Hi Samara

    attached is one invoice but it is happening to any invoice with a dark letterhead.

    S/n 0900

    Regards

    Jane

    • SamaraM's avatar
      SamaraM
      Former Staff
      3 years ago

      Hi LifeLongLearner 


      Thanks for your response. I have passed the details on to the relevent team working on improving the OCR recognition.

       

      We apologize for the inconvenience caused in the meantime.

       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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