Forum Discussion

Becky2998's avatar
Becky2998
Member
11 months ago

Back Order QTY Tracking

Hi, I had a issue about my back order process:   Example: 1/05/2025  I sold 5 apples and 5 oranges (back order as out of stock) 05/05/2025 I got 50 oranges update in my inventory and stock 05/05...
Shella_A's avatar
Shella_A
MYOB Moderator
11 months ago

Hi Becky2998,

 

If some items are placed on back order when you convert a sale order to an invoice, it is because the invoice will only include the items that have been fulfilled. Backordered items are not billed until they are fulfilled. This ensures that customers are only invoiced for items they have been received, and it allows for exact tracking and management of backordered items within the system. Since you’ve mentioned that it doesn’t apply to all of your back orders, consider connecting with our live chat agents through our virtual assistant, MOCA or by submitting a support case via MyAccount for a deeper dive into this.

 

 

Regards,

Shella

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