Forum Discussion

pandasaigon's avatar
pandasaigon
Trusted Cover User
3 years ago

Can not view an back order on MYOB accountright live plus

I am using MYOB Accountright Live Plus I have an item invoice with a back order that was created by pushing item on the back order . I have both invoice number and back order number on the MYOB Sys...
  • pandasaigon's avatar
    pandasaigon
    3 years ago

    Dear MYOB Team,

     

    Please do not need to work on this question anymore

    I found the reason why could not view is the date was changed to a far future date (I guess by accidentally) therefore we can not view it when you think it is on the right date range.

    So the solution is if we can not view we just need to change the date far enough :-)

     

    Thank you anyway

    Cindy

gavin12345's avatar
gavin12345
Ultimate User

Hi pandasaigon 

 

You are using Invoice tab of the Find Transactions system. Although this can be a nuisance sometimes, MYOB does not regard an Order or a Quote as a 'transaction' and so it does not display these here.

 

You will need to go to the Purchases (or Sales) Registers and use the Orders tab to view the Order details. The Orders tab will display open orders only. Once an Order is converted to an Invoice, it is hidden from view.

 

Hope this helps.

Gavin

pandasaigon's avatar
pandasaigon
Trusted Cover User
3 years ago

Dear gavin,

 

Your advice below is not help, I am sorry.

I did try Sales Registers and use the Orders tab (or any tab on Sales) , it does not appeal on the order list or any tab at all, even though I knew the transaction ID number.

Is there any other way that you can view a transaction ID number ?

I used this MYOB for over 10 years I have never seen this problem.

I hope for a solution soon

  • gavin12345's avatar
    gavin12345
    Ultimate User
    3 years ago

    Hi pandasaigon 

     

    Sorry my comments were not helpful. I am not familiar with raising a Sales Item Invoice and then 'pushing item on the back order' as a Sales Order. 

     

    I have no idea why or when one would use a Sales back order. Perhaps you can provide an example to enlighten me.

     

    My experience is with creating a Purchase Order for an Item you are trying to sell however do not have enough stock. As I mentioned, once you convert a Purchase Order to a Bill (invoice), MYOB hides the original Purchase Order. Perhaps the same thing happens with Sales and Sales Orders.

     

    If it is a Sales Order you are looking for, I can only suggest you do a Sales Order export and see if the Order appears there. This is the only way to see a hidden Order. If not, another possibility is the Sales Order was created in a different copy of the company file to the one you are now looking at.

     

    Regards

    Gavin

    • pandasaigon's avatar
      pandasaigon
      Trusted Cover User
      3 years ago

      Dear Gavin,

       

      I am sorry that I may not make it clear for you, let me make it abit more clear for you:

      When customer order an item in big quantity then we are having in stock, then we only send / invoice customer the available quantity, the rest of the order will need to be produced and therefore  they will be on back order.

      This is the same with our case, customer orders 20pcs I have only 10pcs available, then I invoiced 10 pcs , put the balance 10pcs on the back order, the system will automatically create a back order orders which will carry the same customer's order number on our order list. In this case, the MYOB created a back order with an new transaction ID of which I can view it on the "find transaction" but this back order does NOT appear on the order list (sales register) and I can not view /open it.

      I never encounter with this problem previously in the last 10 years using MYOB.

      Perhaps there is a error of MYOB which need to be fixed or if you do not know how to fix, can you please re-direct me to a person who can ?

      I can also be contacted on the phone: 02-9833 0150 if you/your colleague wish to speak with me for further details of the problem. I do hope this issued to be fixed asap.

      Many thanks

      Cindy

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.