Forum Discussion

KarenHall's avatar
KarenHall
Experienced Partner
3 years ago

Cannot produce the Sales (Salesperson Summary) Report

Is there a reason why the Sales (Salesperson Summary) Report is unable to be run?  It seems to be a regular occurrence.
Komal_S's avatar
Komal_S
MYOB Staff
3 years ago

Hi KarenHall 

 

Can you please give details of what error you're getting while trying to run this report and if you're running it in the desktop version ? 

  • KarenHall's avatar
    KarenHall
    Experienced Partner
    3 years ago

    It just times out on the Desktop Version.

     

    On the Online version it says 'Something went wrong' try refreshing your browser (Customer Sales Report).

     

     

    • Komal_S's avatar
      Komal_S
      MYOB Staff
      3 years ago

      Hi KarenHall 

      As it's timing out, can you try to shorten the date range before running the report and let us know if it then displays? This can help us identify if the timeout needs to be extended, and if possible, try running the report on both the desktop and browser version again.

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