Hi gsianjing,
Thanks for your post. Please allow me to extend to you a very warm welcome to the Community Forum. I hope you find it a useful tool.
We appreciate your effort in checking the help articles to resolve the connection error you are getting, and we apologize that it did not resolve your concern. For us to investigate this further, could you please get the diagnostic log? The Help Article AccountRight Diagnostic Log will provide you with the steps on how to get it, and kindly attach it to your reply.
Please let me know if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth
