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BRIGITTE's avatar
BRIGITTE
Experienced Cover User
5 months ago

Customer BPAY payments

A customer scheduled an invoice payment in advance via BPay. He advised me a week before the scheduled date and sent a screenshot of his scheduled payment. Now the date has arrived (today, it is currently 11am), there is no update to the invoice payment status, nor have the funds been received at our end. What would I expect at my end from MYOB? Eg. will the invoice status be changed to paid and how long until the funds hit my account generally?

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    5 months ago

    Hi, Brigitte

     

    Thanks for you post.

     

    Once the payment has been received from the invoice payment, it will be automatically matched to your bank feeds. With this, kindly check your bank feeds. Lastly, invoices will be closed once payment has received. You may also check the Help Article: Online invoice payments for more information.

     

    Please let us know if you require further assistance.

     

    Best regards,

    Doreen