Customer Refund through Paystation
Hi I am using MYOB account Right online version. I could use desktop if needed. I had a customer that wanted a partial refund for an online order. We use Paystation as our Gateway (New Zealand...
Forum Discussion
HI Brad84,
Welcome to the Community Forum! It's great to have you join us.
Handling refunds can sometimes be a bit tricky, but let's get this sorted out for you!
If you're seeing the transactions in the Match Transaction window, it's probable that they've been logged against the bank account rather than the Pay station. To ensure a bank transaction match with the Pay station, ensure that the return is also recorded under the Pay station. I suggest looking at the recorded return itself and verifying the selected account. This will help ensure everything is accurately accounted for.
Please don't hesitate to reach out if you need more help.
Cheers,
Princess
